Meld Β· Support
How can we help? πΌ
Meld is made by one person who genuinely wants you to have a lovely time. If anything's not working β or you just want to share something β email support@meldplay.com and a real human (the developer) will get back to you.
Reach a person directly
Email support@meldplay.comCommon questions
I bought the unlock but it's gone / I have a new phone
Your unlock is permanent and tied to your Apple ID, so you can bring it back for free. In Meld, open the unlock screen and tap Restore Purchases. Make sure you're signed in to the same Apple ID you bought it with. If it still doesn't appear, email us and we'll sort it out.
I've run out of games for today
Meld gives you a couple of free games every day on purpose β it's meant to be a gentle daily ritual, not an all-day grind. When you've used them, you can come back tomorrow for more, or get the one-time Unlimited unlock to play as much as you like, whenever you like.
How do I play?
Drop animals into the meadow. When two of the same kind touch, they melt together into a bigger, cuter one. Keep merging your way up the ladder β from a tiny bee all the way to a rare unicorn β without letting the meadow overflow. That's it. Relax and enjoy.
Are there ads?
No β and there never will be. No ads, no timers, no pop-ups nagging you to spend. Just the game.
Does Meld collect my data?
Only anonymous information about how the game is played and any crashes, so we can improve it β no accounts, no personal details, no tracking across apps. The full details are in our Privacy Policy.
What do I need to play?
Meld is an iPhone game, available on the App Store. As long as your iPhone is reasonably recent and up to date, you're good to go. Having trouble on your device? Let us know the model and iOS version and we'll help.
I found a bug, or I have an idea
Wonderful β those emails make the developer's day. Send the details (and your device model + iOS version for bugs) to support@meldplay.com.
Still stuck?
Email support@meldplay.com with what's happening β a screenshot and your iPhone model help a lot. We aim to reply within a couple of days. π¦